Refund policy

Thank you for shopping at Ingcomart!

We strive to provide the best tools and hardware products to meet your needs. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility

   • You have 10 calendar days to return an item from the date you received it.
   • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
   • You will need to provide the receipt or proof of purchase.

2. How to Return an Item

   • Contact our customer service team at orders@rashidexpress.com
   •  to initiate a return.
   • Once your return is approved, you will receive instructions on how to send your item back.
   • Please do not send your purchase back to the manufacturer.

Refunds

Processing Refunds

• • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds

• • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at orders@rashidexpress.com